Frequently Asked Questions

 

What is KARMABOX?

KARMABOX is a incense-of-the-month subscription box. Simply put: You sign up and receive new fragrances of incense and accessories every month! 

What can I expect in my first box?

KARMABOX offers three plans: Small, Medium and Large.

The Small monthly Karmabox incense box always contains at least two new brands/fragrances of our calming incense - always hand-rolled and made in India by true incense artisans. This box always contains at-least: a) two brands/fragrances of incense - a minimum of 60 sticks. b) one incense burner in a new style c) one other incense related item of the month. Could be cones, spirals, burners etc. There will be a minimum of 60 sticks in each monthly box. Always a great value!  

The Medium monthly Karmabox incense box always contains at least 6 new brands/fragrances of our calming incense - always hand-rolled and made in India by true incense artisans. This box always contains at-least: a) six brands/fragrances of incense - a minimum of 180 sticks. b) two incense burners in a new style c) 3 other incense related items of the month. Could be cones, spirals, burners etc. There will be a minimum of 180 sticks in each monthly box. Always a great value! 

The Large monthly Karmabox incense box always contains at least 10 new brands/fragrances of our calming incense - always hand-rolled and made in India by true incense artisans. This box always contains at-least: a) ten brands/fragrances of incense - a minimum of 30 sticks. b) three incense burners in a new style c) five other incense related item of the month. Could be cones, spirals, burners etc. There will be a minimum of 300 sticks in each monthly box. Always a great value!This box will contain gift sets, incense packs, cone packs and more. You will receive a few hundred sticks, cones and a variety of wonderful accessories every month. This box is great for an office, for a family that prays daily or for a yoga studio!  

How is the incense chosen?

All incense brands and fragrances are selected, recommended and chosen by by our team of incense lovers here in the HQ of PRIME. 

I signed up today. When will I get my first box?

If you sign up for a KARMABOX subscription by the 17th of any month you will receive that month's box, If you sign up after the 17th you will receive the next month’s box. Ex: If you sign up anytime from January 1-17, you will receive the January box. If you sign up after January 17 you will receive February's box in February. 

Shipping Questions

When do KARMABOXES ship?

KARMABOXES  ship from the 20th to the 25th every month. In December they are shipped earlier to reach in time for the holidays.

When is the cut off to change my shipping address?

Addresses MUST be updated by the 15th of the month. If the address is changed after this date, the update will not take effect until the following month.

How much is shipping?

Zero.

Billing & Account Questions

How do I access my Uppercase account?

You can access your account by logging in at https://karma-scents.cratejoy.com/customer/login? If you haven’t set up your account yet, click “Reset password” to do so.

How do I change my subscription or update my billing info?

You can change your subscription plan on the member account page at https://karma-scents.cratejoy.com/customer/login? under the “Billing & Payment.”

How do I cancel my subscription?

You can cancel your subscription via KARMABOX member account page at https://karma-scents.cratejoy.com/customer/login?  anytime after the boxes ship on the 20th.

Are you ready to get you chill on?